SOCAmps Live Chat provides an opportunity to start conversations easily with your target audience right from the comfort of your offices. Starting with a nice Ice Breaker ensures you are there for your Customer.
Customer History of Conversations
SOCAmps Live Chat provides an history of conversations which the other support executives have made with the Customer to identify the right way to approach and work better with the Customers.
Analytics & Trends
SOCAmps Live Chat keeps track of Visitor trends in the website and the Mobile App and thence provides a bird's eye-view of what the Customer is looking for in the website before even the Support Executive starts the conversation.
ServiceDesk - Ensures Prompt Service Duty Completion
Never miss an Appointment
SOCAmps ServiceDesk enables a satisfied happy customer and also increases the Service Engineer’s productivity manifolds by providing timely alarm triggered for a scheduled Appointment.
Customer Service History
SOCAmps ServiceDesk enables a customer Service history and provides you vital information about what to expect at a customer premises.
Keeping track of Service Enquiries and their fulfillment provides Supervisor the opportunity to educate, train and reward the Service Engineers based on their turn-around time, customer satisfaction ratings & also revenue generated per Service Call.
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Boost your Conversation with your Customer
When you are in discussion with your Customer, you tend to rely on your memory on the previous conversations, discussion & more such tidbits about your customer.
SOCAmps CRM makes sure you rely on recorded facts on those Customer interactions to make sure you are in track to close the sale.
Immediate Response Turnaround
For a Support Executive, It is hard to keep track of all the customers who are visiting your website or mobile app & also to ensure they are served to the max.
SOCAmps Live Chat enables you to know where your visitors are coming from, what they are looking for and how to provide them all the help they need.
Ensures Prompt Service Duty Completion
For a Service Engineer, It is hard to keep track of where you are going & also to make sure everything done on time.
SOCAmps ServiceDesk enables you to know where you are going, what you are doing and also enable Happy Customers who create more business opportunity.
SOCAmps Mobile Apps are priced based on the ultimate usage of the App Conversation module and how it gets integrated with each and every aspect in terms of Sales & Operations of a Business. We have setup the pricing such that we grow as you grow as a business. Thus, how it benefits your business is easily reflected in your bottom-line and you are ready to move on to the next level in our App.
1 - SOCAmps co-branding, 2 - without SOCAmps co-branding, * - Free Customer's App only available under Annual Payment for SOCAmps
There is an ad-supported App available for startups, NGOs & non-profit organizations with a nominal payment of 1000 INR per month or lesser. Please contact us at email@example.com for more information regarding this.
There is an enterprise plan available for those who have out-grown the limitations of our paid plans with dedicated servers serving their enormous number of conversations. Please contact us at firstname.lastname@example.org for more information regarding this.
SOCAmps is a Conversation Platform which would enhance a Business’ existing Conversation with their Customers & Project Stakeholders.
SOCAmps is the brain-child of Mobile Developers who see the pain of Mobile Sales, Service & Operations Teams who after being on the road for so long are expected to sit in front of a computer to fill-in status. Why go to a Desktop/Laptop, when you have a handy Smartphone at your disposal. Be Smart, use a smartphone to work, talk, discuss, decide and generate more revenue for your company.
SOCAmps is proud to be associated with Businesses who challenge the status quo and are ready to take on the Smartphone era.
JKL Technologies is all about passion for development. We are a Mobile Development Company who have found a way to produce software which every business needs. The SOCAmps line of products is a brainchild of Mobile Developers who realized the power of Conversations when nurtured in the heart of any Customer Relationship either in Sales or in Service or in Operations.